Cancellation Policy & Terms
Transparent, fair, and traveller-friendly — because trust is the foundation of every great tour.
Cancellation Policy
We understand that travel plans sometimes change unexpectedly. Our cancellation policy is designed to be as fair as possible for both parties.
| Notice Given | Refund |
|---|---|
| 7 days or more before the tour | 100% full refund |
| 3–6 days before the tour | 75% refund |
| 24–48 hours before the tour | 50% refund |
| Less than 24 hours before the tour | No refund |
| No-show on the day | No refund |
All cancellation requests must be submitted in writing — by email to tangiertour@gmail.com or via WhatsApp message to +212 668-702-424. Verbal cancellations are not accepted.
Refund Policy
Refunds are processed within 5–7 business days of the confirmed cancellation. Refunds are issued via the same payment method used for the original booking where possible.
In the event of a refund dispute, the date and time of the written cancellation notice (email or WhatsApp) is used as the official cancellation timestamp.
Exceptional Circumstances: In cases of genuine emergency — serious illness, bereavement, or natural disaster — we will consider full or partial refunds outside the standard policy at our discretion. Please contact us as early as possible and provide relevant documentation.
Booking Terms
Confirmation: A booking is confirmed only when you receive a written confirmation from TangierTours (by email or WhatsApp). Submitting a booking request form does not constitute a confirmed booking.
Payment: No upfront payment is required to submit a booking request or enquiry. Payment is made on the day of the tour, in cash (Moroccan Dirhams or Euros accepted) or via agreed advance transfer for group bookings.
Group Size: Our tours are private — limited to your own group. Maximum group size varies by tour type. Please discuss larger groups (10+ persons) in advance.
Meeting Point: For most tours, Idrissi will meet you at your hotel, riad, or a clearly agreed central location. Exact meeting point and time are confirmed in your booking confirmation.
Punctuality: Please be ready at the agreed meeting time. A grace period of 15 minutes applies. Tours may begin without late arrivals to ensure the itinerary is completed on time, particularly for shore excursions with ship departure deadlines.
Right to Refuse: TangierTours reserves the right to refuse or terminate a tour in the event of abusive, threatening, or illegal behaviour by any member of the group. No refund will be issued in such cases.
General Terms & Liability
Health & Mobility: Please inform us of any mobility limitations, health conditions, or dietary requirements when booking. We will adapt the itinerary wherever possible. TangierTours is not liable for injuries arising from undisclosed health conditions.
Weather & Force Majeure: Tours proceed in most weather conditions. In the event of severe weather, civil unrest, or other force majeure events making the tour unsafe or impossible, TangierTours will offer a full reschedule or refund at no charge.
Personal Belongings: TangierTours is not liable for loss, theft, or damage to personal belongings during tours. We strongly recommend travel insurance that includes personal property cover.
Photography: Some sites we visit (certain synagogues, cemeteries, private locations) have photography restrictions. Your guide will advise you on-site. Please respect these restrictions.
Governing Law: These terms are governed by the laws of the Kingdom of Morocco. Any disputes will be resolved under Moroccan jurisdiction.
Questions About Our Policy?
We're always happy to discuss booking terms or special circumstances. Contact us directly — we reply within 2 hours.
Last updated: July 2025 · TangierTours · Tangier, Morocco